The two are related - waiting and explaining.
We know you do not want to spend any more time in our office than is required. You want the job done and on to the rest of your life. You do not want to wait around. We feel the same way on our errands.
A big part of our job is explaining things to our patients and their parents so everyone understands what is happening. We never know when someone will need a longer explanation. My staff is great - they can often address questions very well. But there are times when I need to provide the explanations - I love these opportunities to interact with you. I am happy to spend the time to consider your question and provide an answer and explanation that helps you to understand the situation.
I love understanding things myself, and I love helping someone else to do the same - big part of my job and one of my passions.
These explanations can require time and this can disrupt our schedule somewhat. I apologize for your waiting for me or my staff. We want to complete your appointment as soon as possible, but if you require some explanation, ask us. We are here to answer.